Your Privacy Is Protected
Six ways di888 takes data protection seriously for every Filipino player on our platform
SSL Encryption on All Data
Every piece of personal and financial data transmitted between your device and di888 is protected by SSL/TLS encryption. Whether you are depositing via GCash from Manila or checking your balance in Cebu, your data travels through an encrypted channel that cannot be read by any third party.
Minimal Data Collection
di888 collects only the personal information that is strictly necessary to operate your account, verify your identity, process payments, and comply with legal obligations. We do not collect data for the sake of it — every data point we hold has a clear, documented purpose tied to your gaming experience.
No Sale of Personal Data
di888 does not sell, rent, or trade your personal information to any third-party marketers, data brokers, or advertising networks. Your data stays within the di888 platform ecosystem and with carefully vetted service providers who are bound by strict data processing agreements.
Philippine Data Privacy Act Compliance
di888 operates in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We recognize the rights granted to Filipino data subjects under this law, including the right to access, correct, object, and erasure of personal data, and we have built our processes to support these rights fully.
Secure Data Storage
Player data held by di888 is stored on secured servers with access restricted to authorized personnel only. All data storage systems employ encryption at rest, access control logging, and regular security audits. Personal data is retained only for as long as it is necessary to fulfill the purposes for which it was collected.
Breach Notification Commitment
In the unlikely event of a personal data breach that poses a real risk to affected Filipino players, di888 will notify impacted individuals and report to the National Privacy Commission (NPC) within the timeframe required by the Data Privacy Act of 2012. We will never attempt to conceal or minimize a data security incident.
This Privacy Policy ("Policy") is issued by di888 ("we," "us," "our," or the "Platform") and applies to all personal information collected from users ("Player," "you," or "your") who access or use the di888 online gaming platform at di888.cam and all associated subdomains and services.
This Policy is intended to comply with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering for and using a di888 account, you consent to the collection, use, storage, and disclosure of your personal information as described in this Policy.
Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of di888.
Table of Contents
- 1. Information We Collect
- 2. How We Collect Information
- 3. How We Use Your Information
- 4. Sharing of Personal Information
- 5. Cookies and Tracking Technologies
- 6. Data Retention
- 7. Your Rights as a Data Subject
- 8. Data Security Measures
- 9. Children's Privacy
- 10. Changes to This Policy
- 11. Contact and Complaints
1 Information We Collect
1.1 Personal Information You Provide Directly
When you register for a di888 account, undergo identity verification, or contact customer support, you provide us with personal information that may include:
- Identity data: Full legal name, date of birth, gender, and nationality
- Contact data: Philippine mobile number, email address, and residential address (including city, province, and postal code)
- Identity verification documents: Copies of government-issued ID (e.g., Philippine passport, UMID, driver's license, PhilSys ID), proof of residential address, and selfie photographs for KYC purposes
- Financial data: GCash account number, PayMaya account details, bank account name and number (BPI, BDO, Metrobank, UnionBank, or other accepted banks), and transaction history
- Account credentials: Username and encrypted password (passwords are never stored in plain text)
- Communication data: Records of your communications with di888 customer support, including live chat transcripts and email correspondence
1.2 Information We Collect Automatically
When you access and use the di888 Platform, we automatically collect certain technical and behavioral information, including:
- Device and connection data: IP address, device type, operating system, browser type and version, mobile network information, and device identifiers
- Usage data: Pages viewed, games played, time spent on each game, betting history, session start and end times, and navigation patterns
- Location data: Approximate geographic location derived from your IP address, used to verify compliance with geographic restrictions
- Cookies and similar technologies: Session cookies, persistent cookies, and browser storage data (see Section 5 for full details)
Why this matters: Automatically collected data helps di888 detect fraud, prevent unauthorized access, improve platform performance, and ensure a secure gaming environment for all Filipino players.
2 How We Collect Your Information
2.1 Direct Collection
di888 collects information directly from you when you: register for an account; complete identity verification (KYC); make a deposit or request a withdrawal; participate in a promotion or bonus offer; contact customer support via live chat or email; respond to a survey or feedback request; or update your account profile settings.
2.2 Automated Collection
di888 uses cookies, web beacons, server logs, and similar technologies to collect technical and usage data automatically when you access the Platform. This collection occurs every time you visit di888, regardless of whether you are logged in to your account.
2.3 Third-Party Sources
In certain circumstances, di888 may receive personal information about you from third parties, including:
- Payment processors (such as GCash, PayMaya, and banking partners) who share transaction confirmation data
- Identity verification service providers who assist with KYC document validation
- Fraud prevention and anti-money laundering screening services
- Analytics providers who aggregate usage data (in anonymized or pseudonymized form where possible)
All third-party data sharing arrangements are governed by written data processing agreements that require these parties to handle your information in compliance with the Data Privacy Act of 2012.
3 How We Use Your Information
di888 uses the personal information we collect for the following specific and documented purposes:
3.1 Account Management and Service Delivery
We use your personal information to create and manage your di888 account, process your deposits and withdrawals, verify your identity in compliance with our KYC obligations, and deliver the gaming services you have requested. This processing is necessary for the performance of the contract between you and di888 — without it, we cannot provide the service.
3.2 Legal and Regulatory Compliance
di888 is subject to various legal and regulatory obligations that require us to process your personal information, including anti-money laundering (AML) requirements, responsible gaming obligations (including age verification and self-exclusion enforcement), and tax reporting requirements. Processing for these purposes is a legal necessity and cannot be opted out of.
3.3 Fraud Prevention and Security
We use your technical and behavioral data to detect and prevent fraudulent activity, unauthorized account access, cheating, and other security threats. This includes automated systems that flag unusual login patterns, irregular betting behavior, or suspicious financial transactions for human review.
3.4 Customer Support
Communication data and account information are used to respond to your inquiries, resolve disputes, and provide the 24/7 customer support service that di888 offers to all Filipino players.
3.5 Platform Improvement and Analytics
Aggregated and anonymized usage data is analyzed to understand how Filipino players interact with di888, which game categories are most popular, where technical issues occur, and how the platform can be improved. This analysis does not involve making decisions about individual players.
3.6 Marketing Communications
With your explicit consent, di888 may send you promotional communications about new games, bonuses, and special offers via email or SMS. You can withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting customer support. Withdrawal of marketing consent does not affect the processing of your data for other purposes described in this Section.
No Automated Decision-Making: di888 does not make any decisions that significantly affect your legal rights or gaming account based solely on automated processing of your personal data without human review. All account suspension, bonus forfeiture, and fraud decisions involve human oversight.
4 Sharing of Personal Information
4.1 Service Providers
di888 shares personal information with carefully selected third-party service providers who assist in operating the Platform. These providers are permitted to use your data only for the specific services they provide to di888 and are bound by contractual data protection obligations. Categories of service providers include:
- Payment processors and e-wallet service providers (GCash, PayMaya, banking partners)
- Identity verification and KYC service providers
- Cloud hosting and server infrastructure providers
- Customer support platform providers
- Fraud detection and cybersecurity service providers
- Game software providers whose games are hosted on di888
4.2 Legal and Regulatory Disclosure
di888 may be required to disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts in the Philippines when required to do so by applicable law, court order, or lawful regulatory request. di888 will notify you of such disclosures where it is legally permissible to do so.
4.3 What We Will Never Do
- Sell your personal data to third-party advertisers or data brokers
- Share your financial information with any party not involved in processing your transactions
- Provide your identity documents to any party not directly involved in KYC verification
- Transfer your personal data outside of secure, contractually protected arrangements
Important: di888 will never contact you asking for your password, full payment card details, or OTP codes. If you receive any such communication claiming to be from di888, treat it as a phishing attempt and contact our support team immediately.
5 Cookies and Tracking Technologies
5.1 What Cookies di888 Uses
di888 uses the following categories of cookies and similar technologies when you access the Platform:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. These improve your experience but are not strictly necessary.
- Analytics cookies: Collect anonymized data about how the Platform is used — which games are popular, where players navigate, and where errors occur. This data helps di888 improve the platform experience for all Filipino players.
- Security cookies: Assist in detecting fraudulent behavior, bot activity, and suspicious login patterns by tracking session characteristics.
5.2 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Note that disabling certain cookies may affect the functionality of di888 — in particular, disabling strictly necessary cookies will prevent you from staying logged in to your account.
6 Data Retention
di888 retains your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your active account plus five (5) years after account closure, in compliance with anti-money laundering record-keeping requirements under Philippine law.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Customer support communications: Retained for three (3) years from the date of last communication.
- Marketing consent records: Retained until you withdraw consent plus one (1) year, to demonstrate compliance with consent requirements.
- Technical and log data: Typically retained for ninety (90) days, unless longer retention is required for security investigations.
When personal data is no longer required, di888 will securely delete or anonymize it so that it can no longer be associated with you as an individual.
7 Your Rights as a Data Subject
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal information held by di888:
Right to Access
Request a copy of the personal information di888 holds about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Object
Object to processing of your data for marketing or non-essential purposes.
Right to Data Portability
Receive your personal data in a structured, machine-readable format.
Right to File a Complaint
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact the di888 support team via live chat or email. We will respond to all data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing your request to prevent unauthorized disclosure of another person's information.
Some rights are subject to limitations under the Data Privacy Act. For example, the right to erasure may not apply where di888 is required to retain data under anti-money laundering or other legal obligations. We will always explain the basis for any limitation when responding to your request.
8 Data Security Measures
di888 implements a comprehensive set of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- SSL/TLS encryption for all data in transit between your device and di888 servers
- Encryption at rest for all sensitive personal and financial data stored on di888 infrastructure
- Multi-factor authentication for all administrative access to systems containing personal data
- Role-based access controls ensuring staff can only access personal data necessary for their specific job function
- Regular security audits and penetration testing of the di888 Platform and associated infrastructure
- Intrusion detection systems monitoring for unauthorized access attempts in real time
- Secure password hashing — passwords are never stored in plain text and cannot be recovered, only reset
- Data breach response procedures with defined timelines for investigation, containment, and notification
While di888 takes all reasonable steps to protect your personal information, no online platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account by using a strong password, enabling account security features, and not sharing your login credentials.
9 Children's Privacy and Age Restriction
The di888 Platform is strictly intended for individuals who are twenty-one (21) years of age or older at the time of registration, consistent with Philippine gaming age requirements. di888 does not knowingly collect personal information from individuals under the age of 21.
As part of our KYC verification process, di888 verifies the age and identity of all Players before activating full account access. If di888 discovers that a Player has registered and provided false age information, and is in fact under 21, the account will be immediately suspended, all bets will be voided, and the original deposit amount (subject to verification) will be returned.
If you are a parent or guardian and believe that a minor has registered for a di888 account using false information, please contact our customer support team immediately so we can investigate and take appropriate action.
10 Changes to This Privacy Policy
di888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When changes are made, the "Last Updated" date at the top of this page will be revised. For material changes that significantly affect how we process your personal information, we will notify affected Players via email or through a prominent notice on the di888 Platform before the changes take effect.
Your continued use of the di888 Platform after any changes to this Privacy Policy takes effect constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how di888 protects your information.
11 Contact and Complaints
11.1 Contacting di888 About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact the di888 support team:
- Live Chat: Available 24/7 from your di888 account dashboard
- Email: [email protected]
We will acknowledge all privacy-related inquiries within three (3) business days and will aim to resolve them fully within thirty (30) days.
11.2 Filing a Complaint with the National Privacy Commission
If you are not satisfied with di888's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available on their official government website.
Our Commitment: di888 takes every privacy inquiry seriously. We are committed to handling your personal data with transparency, fairness, and respect — because the trust of every Filipino player who chooses di888 is something we work to earn every single day.
Your Data Is Safe at di888
Now that you understand how di888 protects your personal information, you can enjoy every game — live casino, slots, bingo, and sports betting — knowing your privacy is in good hands.
For players 21 years and above only. Play responsibly. Gaming should always be fun.